Legal & Terms of Use
By accessing and using the Lusven website or purchasing from our store, you agree to the terms and conditions outlined below. We recommend reviewing this page regularly, as policies may be updated without prior notice.
1. Use of This Website
This website and all its content — including text, images, products, graphics, and brand language — are the intellectual property of Lusven.
No part of this site may be copied, reproduced, distributed, or used without express written permission.
2. Purchases
When placing an order, you agree to provide accurate, current and complete information.
We reserve the right to refuse or cancel orders at our discretion, including those that appear fraudulent or abusive.
Once an order is placed, it cannot be modified.
Shipping estimates are provided for reference only and are not binding.
All payments are processed securely via Stripe and PayPal, using SSL encryption and PCI-compliant gateways.
3. Returns & Refunds
Returns are governed by our Returns Policy.
We reserve the right to refuse returns that do not comply with our conditions of eligibility.
Refunds, when applicable, will be issued to the original payment method.
4. Privacy
By using this site, you agree to our Privacy Policy.
We do not sell or share your personal data. All transactions are encrypted and securely processed.
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. By using our site, you consent to this use.
5. Intellectual Property
The Lusven name, logo, visual identity, product photography, and brand language (including taglines and tone of voice) are trademarks or intellectual property owned by Lusven.
Unauthorised use of any of these elements may result in legal action.
6. Limitation of Liability
Lusven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee that the website will operate without interruption or error at all times.
7. Jurisdiction
This website is operated under the jurisdiction of the United Kingdom. Any disputes arising from the use of this site shall be governed by UK law.
Frequently asked questions
Select your task to view all related FAQ's.
All orders are processed on demand.
This means your item is prepared specifically for you, not pulled from mass inventory.
We typically process and prepare your order within 2 to 5 business days. Once shipped, you will receive a tracking number via email.
Yes — we ship to most countries worldwide.
Lusven is built to serve a global clientele with refined logistics and trackable delivery.
If your country is not listed at checkout, contact us and we’ll confirm availability.
You can contact us through our contact page! We will be happy to assist you.
Depending on your country’s import regulations, customs duties or taxes may apply. These are not included at checkout and must be paid by the recipient upon delivery.
Lusven is not responsible for delays or additional costs due to customs clearance.
Delivery times vary based on your location. Estimated timeframes:
- 6 to 12 business days
- 7 to 14 business days
- 10 to 20 business days
Please note that external factors (customs, local postal service, holidays) may impact these estimates.
Yes — as long as your order hasn’t been processed yet.
If you need to update your address, contact us as soon as possible at support@lusven.com. We’ll do our best to assist before your package is shipped.
As soon as your order is shipped, you will receive an email with a tracking link.
You can use it to follow the shipment in real time. If you haven’t received the email, check your spam folder or contact our support team.
Start by checking the tracking link provided.
If the tracking status is unclear, or your order hasn’t arrived within the expected timeframe, please reach out to support@lusven.com. We’ll personally investigate and assist you.
At the moment, we do not ship to PO boxes, APO/FPO addresses, or freight forwarding services. We recommend using a residential or business address for reliable delivery.
The Lusven Comumunity
@lusven.legacy
