Shipping & Delivery
At Lusven, every order is handled with precision and care. Below are the details regarding our shipping process, timeframes, and expectations.
1. Processing Time
All orders are processed within 2 to 5 business days.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Regions
Currently, we ship to:
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Ireland
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European Union countries
Shipping to additional regions may be added in the future.
3. Estimated Delivery Times
Once dispatched, delivery estimates are as follows:
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Ireland: 4–10 business days
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Rest of Europe: 6–12 business days
Delivery times may vary based on customs processing and local courier efficiency.
4. Shipping Fees
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Standard shipping is free on all orders.
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No minimum purchase is required.
This applies to all eligible regions mentioned above.
5. Tracking
All orders are shipped with international tracking.
You’ll receive a tracking number via email once the package leaves our facility.
6. Delays or Issues
Delays may occur due to customs, weather conditions, or postal disruptions.
While rare, we are not responsible for delays beyond our control once the package is with the carrier.
If your order is significantly delayed or appears lost, contact our support team at support@lusven.com — we’re here to assist.
7. Incorrect Addresses
Please double-check your shipping address before placing your order.
We cannot be held responsible for packages sent to incorrectly submitted addresses.
8. Customs & Duties
For orders shipped within the European Union, no additional duties or taxes apply.
Customers outside the EU are responsible for any import duties or customs fees imposed by their country (if applicable).
9. Fulfillment & Logistics
To ensure efficient delivery across Europe, some of our products are fulfilled directly from our logistics partners — under Lusven’s supervision and quality control.
This model allows us to operate with a streamlined inventory and respond with precision to demand, while maintaining our signature standards.
Every order is handled, tracked, and supported by the Lusven team — from the moment of purchase to final delivery.
10 Questions?
For any questions about your shipment, reach out to:
support@lusven.com
We're here — quietly attentive, always precise.
Frequently asked questions
Select your task to view all related FAQ's.
All orders are processed on demand.
This means your item is prepared specifically for you.
We typically process and prepare your order within 2 to 5 business days. Once shipped, you will receive a tracking number via email.
Yes — we ship to most countries worldwide.
Lusven is built to serve a global clientele with refined logistics and trackable delivery.
If your country is not listed at checkout, contact us and we’ll confirm availability.
You can contact us through our contact page! We will be happy to assist you.
Depending on your country’s import regulations, customs duties or taxes may apply. These are not included at checkout and must be paid by the recipient upon delivery.
Lusven is not responsible for delays or additional costs due to customs clearance.
Delivery times vary based on your location. Estimated timeframes:
• Ireland: Estimated delivery in 4–10 business days
• Europe: Estimated delivery in 6–12 business days
Please note that external factors (customs, local postal service, holidays) may impact these estimates.
Yes — as long as your order hasn’t been processed yet.
If you need to update your address, contact us as soon as possible at support@lusven.com. We’ll do our best to assist before your package is shipped.
As soon as your order is shipped, you will receive an email with a tracking link.
You can use it to follow the shipment in real time. If you haven’t received the email, check your spam folder or contact our support team.
Start by checking the tracking link provided.
If the tracking status is unclear, or your order hasn’t arrived within the expected timeframe, please reach out to support@lusven.com. We’ll personally investigate and assist you.
At the moment, we do not ship to PO boxes, APO/FPO addresses, or freight forwarding services. We recommend using a residential or business address for reliable delivery.
The Lusven Comumunity
@lusven.legacy
